At the top of the support page is a list of games you have recently played, which you can click on to see options for addressing problems. If it appears to us that you are abusing refunds, we may stop offering them to you. QuoteI'd speculate that Valve will tune the system to allow it to cater better to different styles of games rather than have a one-size-fits-all policy. The refund system seems to have been broadly well received, though some developers have been raising concerns with regards to the specifics of the policy. EikeInteresting stuff about it from developers, commented by TotalBiscuit: One thing he mentions is that you only need one copy of a game to initiate an avalanche of illegal copies, and that it doesn't really matter if that one is refunded or not. Thanks for the write up, very informative and didn't realise the system was so sensible. Direct links are not allowed, and you must censor identifying information from screenshots like usernames unless it is essential to the post.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. While you can sometimes save money on Steam games by , this feature encourages you to buy games through Steam if you think you might want to refund them. In spite of the initial obvious conclusion which many news sites seem to have fixated on , Cas' reveals that a major contributing factor to the drop in sales is from coupons being retired around the same time apparently a majority of their sales came from 90% off coupons, meaning that the number of full paying purchases doesn't seem to be as effected. Valve will return the money within a week through the player's payment method or, failing that, Steam Wallet. Valve requests that you tell them why you need to refund the product. If hardware you wish to return was bundled with a Subscription, the Subscription is automatically cancelled with your return of the hardware.
Closing Words Refunds improve the user experience on Steam significantly. So, possibly still room for improvement, but a good start. Originally posted by Steam Refunds:You can request a refund for nearly any purchase on Steam—for any reason. Since I didn't want to inconvenience any developers through this, I chose a game I was interested in and could justify re-purchasing after getting a refund. Charity If you want to host a charity event you need explicit permission from the moderators via. They just need to iron out some kinks. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Discussing or giving steps on how to abuse or take advantage of a bug is not allowed. As I mentioned in the article though, people have been reporting that they've received refunds for purchases as old as 6 months, and with playtime well beyond the two hours. I don't want that product, what happens next? Steam refunds would let you buy with confidence: if a game didn't work, wasn't as advertised, or was just plain bad, you could get your money back quickly and painlessly without having to trade a novel's worth of emails with customer support. If you issue multiple refund requests within a short period of time, Valve will send you a warning along with your refund ticket stating that the refund system is not to be used as a way of demoing games. Guess I should get a refund. I played the game long enough for a Steam trading card to drop 12 minutes , wrote and then headed over to the new Steam support site which seems to be replacing portions of the existing Steam support site at support. It's also not clear if it will make any concessions to games that are playable in under two hours — to name one popular example, it's entirely possible to go through indie game Gone Home in that time.
I only have 25 minutes played. Bear in mind this only applies when you purchase multiple individual games in a single transaction, not when you buy multiple games as part of a bundle. For less-popular games, this can mean cards won't start dropping until the 14-day refund window has passed. Choose wisely — you should specify the reason why you want to refund this product. Only complete bundles can be refunded. You buy a game on Steam and can't play it, that's it. You'll have to fill a small optional form explaining why are you refunding this purchase.
Of course, the flipside to this is the concern that people would just use Steam as a library and play games for free by asking for refunds on everything. Please review your recent purchase history; you may have used the funds to make another purchase! General gaming-culture and game-specific posts are treated on a case-by-case basis. This new support site presents several options for getting assistance in a more streamlined manner than the old support site, and allows you to access the issue ticketing system, search the Steam knowledge base and look for game specific help. The problem is that Valve casts its net too wide. Starting Tuesday, Steam is offering refunds on any title provided you meet the following conditions: You bought it within two weeks, and you've played it less than two hours. You may attach the model withdrawal form available below, but it is not mandatory. Valve will, upon request via , issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours - this includes online, offline and shared library playtime.
If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. How do these work together? For instance, if a user abuses the refund system. In particular, for some hardware we offer 30 days instead of the statutory 14, and for digital games we allow you to try them for up to two hours, whereas your statutory right of withdrawal does not give you a chance to try out games at all. This process can take up to 10 days — wait time for international payment methods may vary. As a result, even if your statutory right of withdrawal ends, you may still request a refund of your purchase pursuant to our own refund policy. Things must be really bad for them to still agree to the refund. You will be issued a full refund of your purchase within a week of approval.
I bought a game right before it went on sale. If you have not already requested a refund, and submit a request. EikeInteresting stuff about it from developers, commented by TotalBiscuit: One thing he mentions is that you only need one copy of a game to initiate an avalanche of illegal copies, and that it doesn't really matter if that one is refunded or not. Valve has laid out some special circumstances where its blanket policy doesn't apply. You can submit any number of refund requests for eligible purchases.
For now, at least, Valve have made a significant step forward in balancing a system that was previously stacked against customers. Otherwise, in-game purchases in non-Valve games are not refundable through Steam. Locate the game you want to refund in the list and click it. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. Hello Games does have a big problem on its hands right now. I must say I have to agree with this, and not only for the short games mentioned. After that you'll need to select a product you need assistance with.
Refunds were designed to remove the risk from purchasing titles on Steam—not as a way to get free games. Promoting tools, mods and other creations that you do not financially benefit from is allowed. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. The headphones I received with a broken left ear? What's your take on Steam Refunds? And I can certainly understand feeling burned by a game. The deadline is met if you send back the goods before the period of 14 days has expired. You will be issued a full refund of your purchase within a week of approval.